Frequently Asked Questions

LMT Assistant is a comprehensive practice management app designed specifically for Licensed Massage Therapists. It helps you manage clients, schedule appointments, create invoices, track expenses and income, log mileage, store credentials, maintain SOAP notes, and more - all in one secure, HIPAA-compliant platform.

Yes! LMT Assistant is available on both iOS (iPhone and iPad) and Android devices. You can download it from the App Store or Google Play Store.

LMT Assistant offers a free tier with essential features and ads. The Pro subscription unlocks all features and removes ads. Subscriptions are managed through the Apple App Store or Google Play Store. You can cancel anytime from your device's subscription settings.

Yes! LMT Assistant fully supports English and Spanish. You can switch between languages at any time from the Settings menu. All screens, labels, and notifications are translated.

Absolutely. We take security seriously:

• All sensitive client information (PHI) is encrypted using AES-256-CBC encryption
• Each user has unique, per-user encryption keys derived from secure random salts
• Data is encrypted both in transit and at rest
• Row-level security policies ensure you can only access your own records
• Automatic session timeout after 15 minutes of inactivity
• Optional biometric authentication (Face ID / Touch ID)
• We never share or sell your data

LMT Assistant is designed with HIPAA compliance in mind. We implement technical safeguards including AES-256 encryption of all PHI, per-user encryption keys, row-level security, audit logging, automatic session timeouts, and encrypted backups. However, HIPAA compliance is a shared responsibility - you should also follow best practices like using strong passwords and keeping your device secure.

Yes. You have full control over your data. You can export an encrypted backup of all your data at any time from the Settings menu. Backups are protected with AES-256 encryption and can be restored on any device. If you choose to delete your account, all your data will be permanently removed from our servers.

LMT Assistant uses AI-powered vision services to extract data from photos of your documents. When you scan a receipt, credential, 1099 form, insurance document, or booking screenshot, the image is securely sent to an AI service that reads the text and returns structured data. The extracted information is pre-filled into the form for you to review and save. Scanning is always optional - you can enter information manually instead.

You can scan several types of documents:

• Receipts: Business expense receipts - extracts merchant, amount, date, and category
• Credentials: Massage licenses, insurance certificates, CE certificates, and transcripts - extracts names, numbers, dates, and issuing organizations
• 1099 Forms: Tax documents - extracts payer info, amounts, and tax year
• Insurance Documents: Insurance policies and cards - extracts policy details
• Booking Screenshots: Screenshots of appointment bookings - extracts client name, date, time, and location for mileage logging

No. Images are transmitted securely over HTTPS and processed solely for text extraction. They are not stored by the AI services beyond the processing request. Once the text is extracted, any PHI fields (like client names or addresses) are encrypted with AES-256 before being stored in our database. For full details, see our Privacy Policy.

From a client's profile, tap "Add SOAP Note" to create a new session note. You can document Subjective observations, Objective findings, Assessment, and Plan. SOAP notes are automatically linked to the client and appointment for easy reference. All SOAP note content is encrypted.

Yes! The mileage tracker uses Google Maps to calculate distances between locations. You can enter addresses manually, use saved locations, or scan a booking screenshot to auto-fill trip details. Save your home address and frequent client locations for quick logging. All mileage is categorized and summarized for easy tax reporting.

Create professional invoices by selecting a client, adding services or line items, and setting payment terms. You can preview invoices as PDFs, share them via email or text, and track payment status. Add your payment handles (Venmo, Zelle, CashApp, PayPal) to display on invoices for easy client payments.

The Credentials Vault stores all your professional documents in one place: massage licenses, insurance policies, CE certificates, and school transcripts. You can scan documents with AI to auto-fill details, attach photos or PDFs, and set expiration dates. The app sends push notification reminders before your credentials expire so you never miss a renewal.

Yes! Use your camera to scan receipts and LMT Assistant will use AI to automatically extract the merchant, amount, date, category, and individual line items. You can also batch-scan multiple receipts at once. This makes expense tracking quick and paperless.

Yes. LMT Assistant works offline for most features. Changes you make while offline are encrypted and queued, then automatically synced when your internet connection is restored. Offline data expires after 30 days for security.

On the login screen, tap "Forgot Password" and enter your email address. You'll receive a link to reset your password. For security reasons, the link expires after 24 hours.

Subscriptions are managed through your device's app store. On iOS, go to Settings > Apple ID > Subscriptions. On Android, go to Google Play Store > Payments & subscriptions. You can upgrade, downgrade, or cancel at any time. Refunds are handled by Apple or Google according to their respective policies.

You can reach our support team at admin@suite-327.com. We typically respond within 24-48 hours. You can also use the "Contact Support" option in the app's Settings menu.

We love hearing from our users! Use the "Request a Feature" option in Settings, or email us directly at admin@suite-327.com. Many of our best features came from user suggestions.